“We engaged Pyramid Software to commission RA Workshop for our Automated uPVC line. We were very apprehensive at first as the initial software was not configured for Australian hardware and conditions, so we were very much going to be a ‘test case’ for both the software and the machinery company. Given the amount of days we had booked in for the commission, I thought we were a very slim chance to get everything done. However, what transpired far exceeded even my best-case scenario. The team from Pyramid Software (the Marius’) were amazing, early starts and late finishes. They’d even stay back after we’d worked 16 hours to attend to their other customers. But during our working day they were fully focused on the job at hand. No job, process or procedure was a problem, we’d relay what we were after, they’d go away, work out methods on how it can be incorporated in the software, come back with the codes, we’d test and almost always, it was spot on. When it wasn’t, a few more tests and we got to where we wanted to be. The software is amazingly adaptable and I cannot recommend it highly enough. It is saving me a lot of money in staffing costs with how quickly my staff can go from quoting a job to sending the finished file to the machinery. The after sales service has been exceptional, even though a few updates have caused us issues in the few months after commission, Marius would be available on the day (or the day after) to rectify the issue. He’d offer to come in early or log in from his home late at night to compensate us for the large time difference. I would recommend Pyramid Software to any window fabricator looking to add an automated line